Customer Service is one LCY’s chief priorities which is why the Customer Service module was developed through ELBA. The module focuses on and looks at key aspects of Customer Service. The two hour workshops take place at the Airport Headquarters and give students a basic understanding of Customer Services. All students participate in a series of workshops delivered by Airport staff, with the opportunity to participate in an Airport Tour to understand the topic further.
Company Profile:
London City Airport (LCY) is the UK's leading business airport serving destinations across the UK, Europe, USA and connections to the rest of the world through major European hubs. LCY continues to win numerous awards for its commitment to customer service. The only airport actually in London, LCY is less than a mile from world-class events venue ExCeL London; just two miles from the main site of the 2012 Olympic and Paralympic Games; three miles from Canary Wharf and six miles from the City of London. Passengers travelling to and from LCY enjoy fast transfers on the Docklands Light Railway (DLR) with a journey time of 22 minutes to Bank and 14 minutes to Poplar (connecting to Canary Wharf). LCY’s location on the doorstep of London’s financial district is considered vital to business and plays an integral part in stimulating the growth of the UK’s Capital City. LCY receives considerable support from the business community who recognise the convenient location and ease of use with faster check-in times than any other London airport. LCY was opened in October 1987 and in 2008 was acquired by its current shareholders, Global Infrastructure Partners (GIP). It is the only London airport developed from scratch with private capital. Over 2000 staff work on the Airport site, employed either directly by London City Airport, or by one of the 54 concessions, airlines and other business partners that operate here. Over a quarter of staff on-site live in the London Borough of Newham. Our people are at the heart of everything we do whether passengers, staff or neighbours. We are champions for the local community and support local projects including local employment, education excellence; health and well being and charity. We aspire to employ even more local residents in the future and are looking for inspirational applicants that can relate to our four key business values:
'In today's session we learnt about Customer Service, which was very useful as it will help us in the future. I really enjoyed the tour of the airport too!' Seyi (student, Skinners' Academy)
'A rewarding and practical experience for our students! The module was delivered really well and the staff were exceptional and we'd like to work with London City Airport again!' (Selda Kurtuldu, teacher, Skinners' Academy)
'Thoroughly enjoyed delivering this module. It offers a great insight into Customer Service and the importance of it' (Rupal Patel, Community Relations, London City Airport)